HELP FROM YOUR CARE MANAGER OR MEMBERSHIP SERVICES
We are always available for YOU 24 hours a day / 7 days a week
Toll-Free Number 1-855-299-6492
Extended MLTC, welcomes your inquires. If you have any questions or would like to request information about our services,
please call us at 855-299-6492, press 0 to speak with a Member Services Representative.
For TTY users, please dial 711 and a Relay Representative will assist you.
These are the only phone numbers you will need to call for assistance – even after normal business hours and on weekends.
During normal business hours (Monday through Friday 9:00 AM through 5:00 PM), please ask for your Care Manager when seeking assistance.
If your Care Manager is not available, please speak to a Membership Services Representative who will assist you.
After normal hours of operations, your call will be automatically transferred to our Nursing On-Call Service.
While many of our Extended MLTC Program Staff and Membership Service Representatives speak a wide variety of languages,
we can also access oral interpretation services through the ATT Language Line to make sure that you receive all the information you need
and that your questions are answered in your language. After hours, you will also have access to interpreter services through our Nursing On-Call Service.
Or you can email us using the form below.