{"id":11580,"date":"2026-02-25T10:00:43","date_gmt":"2026-02-25T15:00:43","guid":{"rendered":"https:\/\/uniteustailstg.wpengine.com\/?p=11580"},"modified":"2026-02-25T12:50:53","modified_gmt":"2026-02-25T17:50:53","slug":"how-the-georgia-department-of-veterans-service-strengthened-statewide-care-coordination-and-proactively-reached-1200-veterans","status":"publish","type":"post","link":"https:\/\/uniteus.com\/case-study\/georgia-department-of-veterans-service\/","title":{"rendered":"How the Georgia Department of Veterans Service Used Data-Driven Outreach to Target 5,000 Veterans in Need"},"content":{"rendered":"

\"\"The Georgia Department of Veterans Service (GDVS)<\/a> serves more than 700,000 Veterans and their families, helping them navigate benefits, healthcare, employment, and essential resources. By partnering with Unite Us, GDVS modernized its outreach and care coordination model through predictive analytics, proactive engagement, and a closed-loop referral network. This transformation enables Veterans to receive timely, high-quality support, preventing crises, reducing barriers, restoring trust, and improving whole-person outcomes across the state.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Georgia Department of Veterans Service (GDVS) serves more than 700,000 Veterans and their families, helping them navigate benefits, healthcare, employment, and essential resources. By partnering with Unite Us, GDVS modernized its outreach and care coordination model through predictive analytics, proactive engagement, and a closed-loop referral network. This transformation enables Veterans to receive timely, high-quality…<\/p>\n","protected":false},"author":5,"featured_media":11690,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[108],"states":[32],"topic":[84,152,90],"industry":[97],"series_name":[],"class_list":["post-11580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","states-georgia","topic-data","topic-predictive-analytics","topic-veterans","industry-all"],"acf":{"layout":"report","gated_page":{"":null,"title":"","featured_image":null,"description":"","form_title":"Fill out the form to download the white paper.","code_editor":"","title_2":"","description_2":"","embeds":null,"display_cta_button":true,"button_text":"Download the White Paper"},"columns":null,"download_page":{"document":""},"reports_component":{"components":[{"acf_fc_layout":"buttons","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"action_buttons":[{"name":"Read the Case Study","style":"button-solid","link_type":"external","page_link":null,"link":"#background","icon":"down-caret","is_blank":false,"background_color":"","text_color":"","background_color_hover":"","text_color_hover":""}]},{"acf_fc_layout":"key_takeaways","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"id":"","menu_label":"","header":"

Key Takeaways<\/h2>\r\n

In this case study, you\u2019ll learn how:<\/h3>\r\n\"\"GDVS uses Unite Us\u2019 Population Insights and Self Sufficiency Scores to power multi-tiered outreach campaigns, proactively identifying and engaging at-risk Veterans before crises emerge.<\/span><\/span>\r\n\r\n\"\"Data-driven outreach has reached 5,000 individuals and meaningfully engaged 750+ Veterans and family members, improving access to housing, food, behavioral health, and financial resources.<\/span><\/span>\r\n\r\n\"\"A coordinated, closed-loop referral network, spanning state agencies and community partners, drives down referral acceptance times and increases resolution rates, rebuilding trust and reducing administrative burden for staff.<\/span><\/span>\r\n.<\/span>","takeaways":null,"text":"

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Key Results<\/h3>","tiles":[{"header":"5,000","text":"Veterans targeted with proactive outreach"},{"header":"<12 hour","text":"average referral acceptance time"},{"header":"95%+","text":"referral resolution rate"}]},{"acf_fc_layout":"wysiwyg","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"id":"background","wysiwyg":".<\/span>\r\n

The Background: Building a Modern Support System for Georgia Veterans<\/h2>\r\nThe <\/span>Georgia Department of Veterans Service (GDVS)<\/b><\/a> is dedicated to serving more than 700,000 Veterans and their families across the state. Its mission is to deliver the highest quality of care, advocacy, and support as Veterans transition from military to civilian life. From benefits counseling and claims assistance to education and employment programs, GDVS has long been a trusted ally for Georgia\u2019s Veteran community.<\/span>\r\n\r\nBy partnering with Unite Us, GDVS has modernized its outreach and coordination strategies so that Veterans, their families, and caregivers can easily access critical health, housing, employment, and financial resources when they need them most.<\/span>\r\n\r\n
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\"\"The Challenge: Reaching Veterans Before Their Needs Escalate<\/h2>\r\nV<\/span>eterans and their support systems often face overlapping challenges: navigating benefits systems, securing employment, addressing mental health concerns, and accessing quality healthcare. Barriers like transportation, lack of internet access, and housing instability make these needs even harder to meet.<\/span>\r\n\r\nGDVS leaders recognized a persistent challenge: many Veterans simply didn\u2019t know where to go or how to ask for help. GDVS needed a coordinated system that could both streamline interagency collaboration and proactively engage Veterans before challenges escalated into crises.<\/b><\/span>"},{"acf_fc_layout":"wysiwyg","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"id":"","wysiwyg":" \r\n\r\n
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The Solution: Powering Proactive, Predictive Veteran Support<\/h2>\r\nTo address these challenges, GDVS partnered with <\/span>Unite Us<\/b> in 2022 to transform how care and support are delivered statewide. Through <\/span>Unite Us\u2019 platform<\/span><\/a>, GDVS is:<\/span>\r\n